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Credit card being declined
Please review your order details on our checkout form to confirm that your card information is entered properly. A simple typo in the is often the problem.
Make sure you include the billing address for your credit card, and not just the shipping address for your order if they are different.
Some credit cards have spending limits that will not allow your order to be processed. Please check with your credit card company or your finance department to see if any limitations such as this exist on your account.
If everything appears correct with your credit card account number, expiration date and security code, your billing address is correct and you are not encountering a spending limit, please contact customer support via our online form, by email at email@example.com or phone at 800-353-6798 for additional assistance.